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Exchange Policy

EXCHANGE POLICY

7 DAY EXCHANGE FOR UNSTICHED GARMENTS I.E (SAREES,SALWAR SUIT'S,DUPPATTA'S & STOLE'S)*

EXCHANGES WILL ONLY BE MADE IN THE CASE OF A MANUFACTURING DEFECT OR DISPATCH OF INCORRECT ITEM(S). YOUR EXCHANGE REQUEST SHOULD BE SENT BY E-MAIL TO care@sareesmithila.com WITHIN 24 HRS OF THE RECEIPT OF PACKAGE.

THE ITEM(S) SHOULD THEN BE COURIERED BACK TO US WITHIN 7 DAYS OF RECEPIT OF THE SAME. YOUR GARMENT SHOULD BE IN ITS ORIGINAL UNUSED CONDITION TO BE EXCHANGED.THE GARMENT SHOULD ALSO BE SENT BACK WITH ITS ORIGINAL PACKAGING WITH THE BILLS AND TAGS INTACT.

ITEM(S) TO BE EXCHANGED TO BE RETURNED TO US WITHIN 7 DAYS OF RECEIPT OF GOODS BY CUSTOMER

1.PLEASE E-MAIL care@sareesmithila.com WITH YOUR REQUEST OF EXCHANGE AND WE WILL AKNOWLEDGE YOUR EXCHANGE.

2.COURIER YOUR RETURNED ITEM(S) ALONG WITH ITS ORIGINAL PACKAGING MATERIAL TO:

MITHILA,

#3364,13TH CROSS,

2ND MAIN,SHASTRI NAGAR,

K.R ROAD, T.R NAGAR POST,

BANGALORE 560028, INDIA.

3.YOU CAN CHOOSE A PRODUCT(S) OF THE SAME,HIGHER OR LOWER VALUE FOR THE PRODUCT ACCEPTED BY US AS EXCHANGE.

4.IN CASE THE VALUE OF THE ALTERNATE PRODUCT(S) IS HIGHER YOU WILL HAVE TO BEAR THE DIFFERENCE IN VALUE. IF THE VALUE IS LOWER OF THE ALTERNATE PRODUCT(S) THEN WE WILL ISSUE YOU A CREDIT NOTE FOR THE BALANCE VALUE. 

5.IN CASE YOU ARE UNABLE TO FIND AN ALTERNATE PRODUCT(S) IMMEDIATELY, WE'LL SEND YOU A CREDIT NOTE OF THE VALUE OF ITEM(S) YOU EXCHANGE.THIS CREDIT NOTE CAN BE REDEEMED AGAINST A FUTURE PURCHASE.THIS CREDIT NOTE WILL BE VALID FOR A DURATION OF 90 DAYS FROM THE DATE OF ISSUE.

NOTE:

 • www.sareesmithila.com A SUBSIDIARY OF MITHILA DOES NOT ALLOW CANCELLATION OF ORDERS. THE CUSTOMER IS ELIGIBLE TO EXCHANGE THE PRODUCT(S) AS PER OUR EXCHANGE POLICY.

• THE BUYER WILL BE RESPONSIBLE FOR ANY APPLICABLE CUSTOMS AND DUTIES FOR BOTH THE RETURNED SHIPMENT AND THE ITEMS WE SHIP IN EXCHANGE.


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